Portal privacy notice
Updated 6 September 2026 · ZeroEmi Holdings Pty Ltd · ABN 66 701 784 947
Information in your workspace
The portal handles account and business contact details, staff roles, customers, delivery addresses, manifests, bookings, invoices, operating records, support requests and access history. Delivery evidence can include photos, signatures and a location captured when a user chooses the relevant action. The portal does not provide continuous background vehicle tracking.
Why information is used
Information supports account access, dispatch, delivery evidence, commercial records, requested reports, support and fleet assessment. Your operator determines which operational information its staff enter. Include only information needed for the task and obtain the appropriate permission before uploading another person's details, image or signature.
Who can access it
Operator roles restrict access to their own workspace. Drivers and customers have narrower access. ZeroEmi support access to operational records is limited and requires the applicable approval. Website enquiries and shared fleet assessments are separately available to authorised ZeroEmi platform administrators. Sensitive platform actions require an authenticator-verified session and create audit records.
Service providers
Vercel hosts the application; Supabase provides authentication, database and private file services. Configured Resend services send requested and operational email. An operator's enabled routing, accounting or AI features can send necessary inputs to the corresponding Google, Xero or OpenAI service. Those optional features require configuration. Service providers may process information outside Australia; do not assume every provider processes all information only in Australia.
Reports, devices and retention
Saved report inputs and consent choices are retained with private report files. Email attachments are copies that cannot be recalled by removing a portal record. Driver devices may retain assigned work and unsent delivery evidence locally for offline use. Use a secured device and sync before signing out. Records, audit evidence and backups are retained for operational, contractual and applicable legal needs; this release has no automatic retention schedule. Contact us to discuss access, correction or deletion, including the handling of backups and sent copies.
Your choices and requests
Report-email requests, marketing choices and assessment aggregate-use choices are separate. Not selecting marketing does not prevent operational messages needed for a requested service. Contact your operator about its delivery records, or hello@zeroemi.com.au about ZeroEmi account information, shared assessments, privacy concerns or complaints. We may need to verify your authority before providing or changing records.